Every item is thoroughly inspected and cleaned after every use. Due to the inevitable wear and tear of Rental Items, Company charges a modest fee equal to fifteen percent (15%) of the total Rental Fee (the “Damage Waiver”), which is indicated on the Invoice. This is not coverage for damage due to neglect or misuse; nor does it waive liability for loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages. All broken or damaged items must be saved and returned to Company for the waiver to apply.

Item descriptionAll Rental Items are compared to the delivery inventory and examined by Company prior to delivery and/or release to Renter. Renter (or Renter’s representative, such as a professional event coordinator) has the right to inspect all Rental Items upon delivery and/or receipt, prior to the start of the Event, and should initial the delivery inventory sheet that Company provides upon delivery or will-call ticket upon pickup from Company. Renter may waive this right to inspect.

If Renter discovers damaged or missing Rental Items prior to the start of the Event, Renter agrees to notify Company immediately. Company agrees to make all reasonable attempts to provide a replacement or substitute for any damaged or missing Rental Items prior to the Event stated start time, or if no reasonable replacement or substitute item can be provided, to promptly refund the cost of the damaged or missing item to Renter. Renter agrees that any damaged Rental Items will not be used at the Event. All damaged Rental Items remain the property of Company and must be returned to Company. 

Renter agrees to pay for any damages beyond normal wear and tear occurring after the Rental Items are delivered to Renter, including damage occurring as a result of any person other than a Company representative moving the Rental Items from the location where they were delivered by Company; damages occurring during the Event; damages occurring following the Event, including while cleaning off the Rental Items or while packing up the Rental Items, are the sole responsibility of Renter, whether actually caused by Renter or by Renter’s guests, Event venue staff, or third party Event vendors. Normal and reasonable wear and tear on Rental Items including, but not limited to, broken glass, chipped plates, and so on, are all covered under the Damage Waiver policy.  

Renter agrees to pay for the replacement cost of lost, stolen, or permanently modified Rental Items, including packaging supplies not returned such as plastic totes, crates, and dish racks.